After fearing for their careers during the Covid outbreak, a group of former airline cabin crew members started up a travel agency.

It’s to “become a very unique type of travel agent” by utilizing the massive travel expertise and customer service skills of erstwhile crews. “There are very few agents and operators that have travelled as extensively.”


Travel Agency Launched by Ex-airline Cabin Crew

Doors2Manual has joined the Hays Travel Independence Group consortium and will serve customers over the phone, on over video link or email.

Laura Reynolds and Janna Beech, both of Virgin Atlantic, Elaine Graham, formerly of British Airways, and Fiona Mallinson, who is from Titan Airways, are the first four crew-turned-agents.

They will offer both long-haul and short-haul trips, city breaks, adventure travel, and beach holidays through Abta and Atol partnering with Hays and will be accessible at flexible hours, not conforming to a 9am-5pm working schedule.

The agency is already collecting reservations, and two additional crew are expected to join in the next weeks, with “several more” expected before 2022.

Doors2Manual aims to have a crew of 20 by the end of the first quarter of 2022.


Director in charge of the Doors2Manual launch, Sally Henry, said:

“This is the first time airline crew have come together in such a way to share their vast travel knowledge gained from years and years of flying experience. The crew’s passion and love for travel resonates strongly and it’s fantastic we keep this talent and knowledge in the industry, rather than lose them as a casualty of Covid.”

“By partnering with Hays Travel I’m confident that the Doors2Manual crew will have access to the best-in-class systems, support, and suppliers. People’s holidays are now more important than ever before, and the concierge crew will be able to offer insights and insider tips from their wealth of experience to ensure customers receive the very best service.”

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Head of Hays Travel Independence Group, Natasha Marson, said:

“Right from our initial contact with Doors2Manual I was excited by their ideas, catchy name and unique crew culture. We are thrilled to be able to support this team to build their business in a pandemic, with full sales support from business development manager Helen Williamson and our internal Sunderland-based teams.”

It’s great that they’re using their past work experience to launch their own business. More power to you ladies!


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Photo Credit: Travels Guide


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